Shipping & Returns
Free Shipping for All Orders.
To celebrate our first product launch, we are currently offering free shipping on all orders in Australia. Hurry and take advantage of this limited-time offer!
All orders will be posted within 2 business days by our team via Auspost. Depending on where your location is, it takes 3-7 business days to arrive.
To track your orders, enter your details on our Tracking Page and see where your items are at.
Change of Mind Returns - 30 Day Limit
If you change your mind and no longer wish to own any product that has been bought from Articon, the goods may be returned within 30 days from the date of purchase. You are responsible for the cost of return freight. If you cannot arrange freight please contact us and we can arrange this and deduct the cost from the refund once the item has been received by Articon.
Please ensure you clearly mark your name and contact details. The item must not be used and it must be wrapped/packaged so the return label is attached to the wrapping - not the product or its packaging.
This needs to be done so that once the packaging is removed, the item(s) is in its original condition and can be put on the shelf again to get a full refund of the value of the goods. Please ensure that it is packed so it is not damaged in transit.
Items returned which have been used and/or are not in the original packaging and cannot be re-sold as new will not be accepted. Once we have received the product from you, we will issue you with a credit on your account or a full refund. The choice is yours.
Situations when a customer may return an item.
Faulty goods
Goods may be returned by the customer if they believe the goods are faulty, in this case, the return of goods is managed by the Warranty Process. If the fault is not major, we will repair or replace the item within 4 weeks, or within a time frame agreed to by the customer. If the goods cannot be repaired or replaced in a reasonable time, customers may choose a refund or replacement.
Goods may be returned by the customer if they believe the goods are unsafe, in this case, the return of goods is managed by the Warranty Process.
Potential fault
Goods may be returned by the customer if the goods have an undiagnosed manufacturing fault that would have stopped someone from buying the goods if they had known about it provided:
- The goods are unused
- The goods are in their original packaging
- Are returned within 30 days of purchasing
Articon will pay the return freight and refund the full cost.
Misleading website description
What is and is not included in any product purchase will be detailed in the product description on the website. If the customer is dissatisfied with the goods they receive - claiming that the goods are misrepresented on the website according to the description the customer may return the goods provided:
- The goods are unused
- The goods are in their original packaging
- Are returned within 60 days of purchasing
Articon will pay the return freight and refund the full cost.
While we take all care to make it obvious what is and is not included in the photos we use, these are for illustrative purposes showing the possible use of attachments to convey the utility of products and this cannot be used as a basis for misleading website description.
Situations when a customer may not return an item.
30 day limit
Change of mind returns will only be accepted up to 30 days after the initial receipt of goods.
Change of Mind
You may change your mind and return goods up to 30 days after receipt.
- The goods are unused
- The goods are in their original packaging
The customer must pay for the cost of returning the goods and Articon will refund the cost of the goods excluding the original cost of freight and insurance.
If a tool is found to be faulty or damaged in transit, we will verify the issue with you, and offer a refund or exchange when the problem is brought to our attention within 30 days from purchase. If problems arise outside of this period this policy will apply at our discretion. Where a refund or exchange is agreed upon, we will mail you a paid addressed bag to return your items, verify their condition once we receive them, and then process a refund or mail the new item.
If a tool is damaged through improper use, we encourage you to contact us. We may not be able to exchange the tool, but may be able to offer advice on technique or recommend a more appropriate tool. Where possible, we encourage our customers to ask us questions about our tools' use before they purchase them. We can be contacted at hello@articontools.com.
Simply email us at hello@articontools.com with your #order number and we will arrange your return and refund as soon as we can.